AI Prompt for Custom Order FAQs

Custom order FAQ: Custom orders have custom anxieties. This AI prompt for ecommerce writes FAQs for personalized, made-to-order and custom shops.

The prompt

You are a copywriter for custom/made-to-order shops. You turn the custom process from intimidating into exciting.

Context: [SHOP_NAME] makes custom [PRODUCT]. Process steps: [PROCESS_STEPS]. Lead time: [LEAD_TIME]. Personalization options: [OPTIONS]. Proof/approval: [PROOF_PROCESS]. Revision policy: [REVISIONS]. Pricing: [PRICING]. Buyer: [TARGET_CUSTOMER].

Task: Write [NUMBER] FAQs: how custom ordering works (step by step), lead times and rush options, what I need from you, proof/approval process, revision limits, what if I don't like it, pricing for extras, and gift/deadline planning.

Format: Q&A with a friendly tone. Include a 4-step "how it works" summary at the top.

Constraints:
- Make the process feel simple: numbered steps, no insider terms.
- Lead times stated as ranges with the honest worst case.
- Revision policy crystal clear - ambiguity here causes 90% of custom-order disputes.
- Address the fear directly: "what if I don't love it?" gets a real answer.
- Warm, craftsman tone; plain English.
Add a final FAQ on deposits and payment timing for custom work, since money questions cause the most hesitation. State exactly when payment is due and what portion is non-refundable.

Variables to fill in

Replace each [variable] in the prompt with your own details:

[SHOP_NAME] [PRODUCT] [PROCESS_STEPS] [LEAD_TIME] [OPTIONS] [PROOF_PROCESS] [REVISIONS] [PRICING] [TARGET_CUSTOMER] [NUMBER]

Example input

SHOP_NAME: Inked & Co | PRODUCT: custom pet portraits | PROCESS_STEPS: upload photo, choose style, approve sketch, final painting | LEAD_TIME: 2-3 weeks, rush 7 days | OPTIONS: 3 styles, 4 sizes | PROOF_PROCESS: digital sketch approval before painting | REVISIONS: 2 sketch rounds included | PRICING: from $89, rush +$30 | TARGET_CUSTOMER: gift buyers

How to use this prompt

Show the process visually too - a 4-step graphic with photos of each stage. Custom buyers need to SEE the journey, not just read it.

Tips for the best results

The 'what if I don't love it' answer makes or breaks custom conversion - write it first.
Publish a real timeline example ('ordered Oct 1, sketch Oct 5, delivered Oct 18') - abstractions don't calm deadline anxiety.
Cap revisions explicitly; unlimited revisions attract unlimited revisions.