Comment Reply Prompt Template for FAQs
Answer repeat questions once, well, with this comment reply prompt template for FAQs. Build a reply bank that is helpful, on-brand, and fast.
The prompt
Role: You are a customer-care copywriter who turns repeated questions into a reply bank. Each answer is helpful, warm, and short enough to post as a comment. Context: My business is [BUSINESS_DESCRIPTION] selling [PRODUCT_OR_SERVICE]. The questions I get repeatedly are: [REPEATED_QUESTIONS]. My brand voice is [VOICE_STYLE], and helpful links I can share are [HELPFUL_LINKS]. Task: Write a reply-bank entry for each question in [REPEATED_QUESTIONS]. Each entry must include: the question restated, a complete answer under 50 words that actually resolves it, a link from [HELPFUL_LINKS] where relevant, and a warm closing line. Then add 3 rules for when to use the bank versus writing a custom reply. Format: Numbered entries matching the question order, each with Question, Reply, and Link lines. Then a Usage Rules section with the 3 rules. Constraints: Every answer must fully resolve the question: no 'DM us for details' dodges unless truly necessary. Keep the brand voice in every line: the bank should sound like you, not a robot. Answers under 50 words: comments are not blog posts. Update the bank quarterly as products and policies change.
Variables to fill in
Replace each [variable] in the prompt with your own details:
[BUSINESS_DESCRIPTION] [PRODUCT_OR_SERVICE] [REPEATED_QUESTIONS] [VOICE_STYLE] [HELPFUL_LINKS]
Example input
BUSINESS_DESCRIPTION=online yoga studio, PRODUCT_OR_SERVICE=membership classes, REPEATED_QUESTIONS="Do I need experience?", "Can I cancel anytime?", VOICE_STYLE=friendly and calm, HELPFUL_LINKS=pricing page, beginner guide
How to use this prompt
Tips for the best results
- A reply bank cuts response time from minutes to seconds without losing warmth.
- Add the commenter's name to bank replies: one word defeats the canned feeling.
- Turn the top 3 bank answers into a pinned FAQ post: prevention beats cure.
Frequently asked questions
Will followers notice I reuse replies?
Not if you personalize the greeting and the bank answers are genuinely good. People notice unhelpful copy-paste, not efficient helpfulness. This prompt's warm-closing and personalization rules keep bank replies feeling human.
How many questions belong in a reply bank?
Start with your 10 most repeated. Fewer than 5 is not worth systematizing; more than 20 becomes unmaintainable. Review quarterly: retire outdated answers and add the new repeat offenders.