AI Prompt for New Arrivals Win-Back
This new arrivals win-back prompt lures customers back with products. Curated picks matched to their taste, no discount needed. No signup needed to use it.
The prompt
Role: You are a merchandiser who wins back customers by showing them exactly what they have been missing. You curate like a personal shopper. Context: My brand is [BRAND_NAME], a [BRAND_DESCRIPTION]. The customer [CUSTOMER_NAME] last bought [LAST_PRODUCT] [TIME_AWAY] ago. New since then, matched to their taste: [NEW_ARRIVAL_1], [NEW_ARRIVAL_2], [NEW_ARRIVAL_3]. My tone is [BRAND_TONE]. Task: Write a new-arrivals win-back email, 120 to 170 words. Open with a warm hello and a line connecting their past purchase to what is new: 'since you loved [LAST_PRODUCT]...'. Present the 3 new arrivals, each with a one-line description and link: [LINK_1], [LINK_2], [LINK_3]. Add one line of social proof: [SOCIAL_PROOF], e.g. selling fast, top-rated. End with a CTA to explore the new collection: [SHOP_LINK]. No discount in this email. Format: Subject line under 50 characters teasing the new arrivals, preview text under 90 characters, then the personal connection, 3 product blocks, social proof line, CTA button [BUTTON_TEXT], sign-off from [BRAND_NAME]. Constraints: 120 to 170 words. Curated, not catalog: 3 items matched to their taste. No discount: let the products pull. Warm, personal-shopper tone. One CTA.
Variables to fill in
Replace each [variable] in the prompt with your own details:
[BRAND_NAME] [BRAND_DESCRIPTION] [CUSTOMER_NAME] [LAST_PRODUCT] [TIME_AWAY] [NEW_ARRIVAL_1] [NEW_ARRIVAL_2] [NEW_ARRIVAL_3] [BRAND_TONE] [LINK_1] [LINK_2] [LINK_3] [SOCIAL_PROOF] [SHOP_LINK] [BUTTON_TEXT]
Example input
BRAND_NAME: Bloombox; CUSTOMER_NAME: Alex; LAST_PRODUCT: the succulent set; NEW_ARRIVALS: rare variegated collection; BRAND_TONE: warm and playful
How to use this prompt
Tips for the best results
- Match new arrivals to their past purchases.
- Three curated picks beat a full catalog.
- Save the discount for the next email if this fails.
Frequently asked questions
Can win-backs work without discounts?
Yes, often better. Product people return for products; discount people return for discounts. Lead with what is new, save the offer as backup.
Do win-back emails need discounts?
Not always. New arrivals, personal notes, and milestone celebrations often outperform discounts, and they avoid training customers to wait for deals.